Shipping & Returns
We are pleased to be able to offer FEDEX 2 day service as our Standard Shipping method. This service guarantees delivery in 2 business days from the day your order ships, Monday-Friday (excluding Holidays)
If you need your items faster please select one of our Expedited shipping options.
Orders typically ship out within 2-3 business days. We ship Monday-Friday only.
Please note that if your order includes an item with a "Ships by" date, the entire order will be held until all pieces are available to be sent in one shipment. If you would like in-stock items to ship right away, please contact us to arrange a separate shipment, as an additional shipping fee may apply.
*Orders shipping to US Territories will be sent USPS Priority Mail which delivers in 2-3 business days*
*Gift Boxes will be sent FedEx Ground which delivers in 3-5 business days*
We also offer Expedited shipping methods for when you need or want your package more quickly. You can choose to send your package FedEx Overnight or Priority Overnight. Standard Overnight promises delivery between 3-5pm, Priority Overnight promises delivery between 10:30am-12:00pm. All Expedited shipments are delivered on business days (Monday - Friday).
Orders shipping with an Overnight shipping option will shipped Monday-Thursday. We also offer Priority Overnight with Saturday delivery (delivery by 5pm), please contact us about rates for this method.
INTERNATIONAL SHIPPING RATES:
This method is a flat rate based on your order total regardless of your location. We ship most international orders in a waterproof soft pack and typical delivery times are within 3-5 business days, with most parts of Canada receiving their orders as soon as the next business day. When your package is shipped out we will email you your tracking number so you can check the status of your package. If you need your order by a certain date please let us know by putting this information in the order comments box before checkout so that we can try to best accommodate your timetable.
- $25.00 USD - Order total is $0.00 - $400.00**
- $50.00 USD - Order total is $401.00 - $700.00
- $75.00 USD - Order total is $701.00 - $1200.00
- $100.00 USD - Order total is $1201.00 - $1600.00
- $125.00 USD - Order total is $1601.00 - $2000.00
- $150.00 USD - Order total is $2001.00 - $2400.00+
**Due to higher shipping costs, orders to Australia start at $35.00 USD and many orders to the Middle East start at $50.00 USD
Please note that if your order includes an item with a "Ships by" date, the entire order will be held until all pieces are available to be sent in one shipment. If you would like in-stock items to ship right away, please contact us to arrange a separate shipment as an additional shipping fee will apply.
Duty & Customs
Please be aware of any customs/duty charges as well as any VAT or country specific taxes that may apply as these are the responsibility of the buyer and we have no control over these costs.
What is your return/exchange policy?
Everything is returnable and exchangeable (excluding personalized items, gift boxes and face masks) within 30 business days from the day the order ships. Items must be unwashed, unworn, and undamaged to be accepted back. There will be a date stamped on your packing slip to let you know when the items need to be back to us. Anyone from our great Customer Service team will be happy to address any questions or concerns you may have. *Please note that characteristics in the silk or differing embroidery on items are not considered flaws. Our embroidery patterns are all-over designs and depending on how the item is cut for production the embroidery can vary, making every item unique! If you want to exchange them we will be happy to assist you, but it will be considered a regular exchange and exchange shipping will be charged.
How do I place an Exchange order?
For Exchanges, simply place a new order for any new items or sizes that you require, and then follow the return instructions to send back the unused items for a refund. That way you aren't waiting for us to receive your items back before getting the new items to you! Please Note: Any exchange shipping costs are always the responsibility of the buyer unless a mistake was made on the order.
How do I return?
We allow you to send the items back whichever way is convenient for you! You'll want to choose a method that can get the items back to us by the date stamped on the packing slip, but this can typically be done without the extra cost of expediting. We recommend having the package tracked and insured for your peace of mind, but this is completely up to you. Please Note: Return and Exchange shipping is the responsibility of the customer unless a mistake was made on our part.
How soon will I get my refund?
Once the package is received and carefully inspected, it takes 5-10 business days for the refund to be processed. Depending on your bank, it can take an additional 2-3 business days to be reflected on your account. (In rare cases, you may see it on your next statement.) We will contact you by email once the refund has been applied as well. Please Note: $9.50 USD will be withheld from your refund total to cover original shipping charges if you received Free Shipping and then returned items, causing the total of items kept on that order to fall below $150 USD. If you placed an exchange order and paid for exchange shipping, this will not be deducted from your refund total.