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FAQ's

How do I know if my item is in stock?

How do I know if my item is in stock?

I have pre-ordered an item, when will my complete order ship?

Sizing

Where can I find your sizing chart?

My baby is older than the size range the chart indicates according to the measurements. Should I go by their age anyway?

My baby usually wears 6-9mo size but the gowns only come in 3-6mo or 9-12mo. Where is my size?

Payments

What payments do you accept?

Do you accept international cards?

I entered my information incorrectly when placing the order and it declined. I fixed the mistake and was able to place my order, but I see two listings on my bank account that say "pending". Was I charged twice?

Shipping

How long does it take for me to receive my order?

What is the difference between the free shipping and the Fedex Home Delivery or Fedex Ground shipping? Will choosing those help me get my package faster?

I forgot to add an item to my order. Can I still add it without being charged shipping again?

How will my order be packaged?

International Shipping

Do you ship internationally? Which carrier do you use?

Will there be any additional charges or fees for the order?

How will my order be packaged?

How do you ship to APO/FPO addresses?

Returns & Exchanges

What is your return/exchange policy?

How do I send my items back?

When can I expect my refund?

I sent my package back two weeks ago. Why haven't I seen the refund yet?

I qualified for free shipping on my order. How come the shipping cost was deducted from my refund?

Additional Questions

I see a spot for a coupon code. Are there any discounts available?

What types of fabrics do you use?

Should I wash my outfit before my baby wears it?

How should I store my outfit after my baby's event?

I LOVE your designs and outfits! Would you sell to my boutique?

I'm not used to ordering online. Do you have any stores local to me?

I have seen your outfits for a greatly discounted price on another website. Why are they offering your outfits for so much less?

The babies on your website are so cute! How can my baby model for your site?

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